Pay your rates

There are a number of payment options. 

Online

Pay online  (Visa or Mastercard)

Pay via BPAY directly from your cheque, savings or credit card. Our rates biller code is: 118992.

You will need your reference number which can be found on your rates notice.

Please note: if you are making a payment behind a proxy server on your device then your payment may not be successful. If the payment fails, please remove your proxy settings and try again. 

Phone

Phone 1300 900 765 for a 24-hour automated service to pay with your credit card (Visa or Mastercard only)

In person

• Pay in-store at Australia Post by cash, cheque or Eftpos. Credit card payments not accepted. 
• Pay in person at any of Council's service centres by cash, cheque, credit card or using EFTPOS.

Mail

• Send a cheque payable to Maroondah City Council (note - receipts will not be issued for payments by mail unless requested)    

Send your cheque to:
Maroondah City Council
PO Box 156, Ringwood 3134

Direct debit or instalment

You can apply to pay your rates in instalments using direct debit from your bank account. You can do this online, or by email, mail, or in person.

Direct debit instalment options include:

• Pay in full (1) instalment
• Pay in four (4) instalments
• Pay in nine (9) payments

See instalment dates and how to submit a direct debit request.

Payment in full

Pay your rates annually as a lump sum by 15 February 2025. 

Payment in 4 instalments

• 30 September
• 30 November 
• 28 February
• 31 May

If your payment for the first instalment is made after 30 September it will be recognised as a part payment. The total balance will then need to be paid by the 15 February to avoid penalty interest.

Council sends out a rates reminder notice in the post before each quarterly instalment is due. If you have not received a reminder notice, please contact our customer service team on 1300 88 22 33, email us at maroondah@maroondah.vic.gov.au or text us on 0480 020 200 and we will text you back.

Payment in 9 instalments – only by direct debit

Pay in 9 instalments using direct debit. 

Direct debits will be made on the following dates, unless they fall on a weekend or public holiday, where the debit will be processed the next available business day.

• 30 September 
• 31 October
• 30 November (next business day)
• 31 December 
• 31 January
• 28 February
• 31 March
• 30 April
• 31 May (next business day)

To pay in instalments, complete the direct debit request and return it to Council by 20 September 2024. 

Your direct debit request will automatically be carried forward for future years. To change to another payment method you will need to notify Council in writing.  

If you hold a current concession card and live at the property shown on your notice, you may be eligible for a rebate on your rates.

Find information more information on eligibility and how to apply on the Pensioner Rate Assistance Scheme page

Late payment of rates will incur interest charges that are fixed by the Victorian Government at 10 per cent. Interest will increase daily from the due date of each instalment.

Why is interest charged on late payments?

When rates payments are not received by the due date, Council’s planned income changes and projects must be financed from more expensive funding sources. We therefore charge interest on overdue rates to offset the additional costs of alternative sources of funding.

Financial hardship and payment arrangements

Council is aware of the financial difficulties many people may be facing. If there are any ratepayers who are having difficulty paying their rates, or other Council payments, they are encouraged to contact Council by phone on 1300 88 22 33 or email us to discuss arrangements based on individual circumstances.