Child safety and wellbeing
The safety and wellbeing of children and young people is everyone’s responsibility.
Every child and young person has the right to feel safe and we all have a shared responsibility to protect them from harm and abuse.
At Maroondah City Council, we are committed to being a child safe organisation where all children and young people are valued and protected from harm and abuse.
What to do if you feel unsafe
Child safety information for children and young people
Children should feel safe and protected wherever they go and whatever they do. The grown-ups looking after them should know how to keep them out of harm's way.
If you ever feel unsafe, you can tell someone and talk about it.
There are many people who can help you, as well as Maroondah City Council:
- Kids Helpline: 1800 55 1800. Available 24 hours a day, 7 days a week.
- Police: Triple Zero (000). Available 24 hours a day, 7 days a week.
Download the child-safe poster(PDF, 142KB)
What to do if you are concerned about a child or young person’s safety
If a child or young person is in immediate danger, call 000 (triple zero) without delay.
For concerns about a child or young person’s safety or to report child abuse and harm, contact:
- Police on 000 (triple zero), and/or
- Child Protection on 1300 360 391 (after hours on 13 12 78).
If you or someone you know needs support or assistance
- Lifeline 13 11 14 is available 24 hours a day, 7 days a week. You can also text 0477 13 11 14 or chat online with a Crisis Supporter any time of the day or night.
- Kids Helpline 1800 55 1800 is available 24 hours a day, 7 days a week, or connect with a Kids Helpline counsellor through webchat or email counsellor@kidshelpline.com.au.
What to do if you have any child safety concerns or complaints regarding Maroondah City Council
Council has zero tolerance towards child abuse and takes all concerns and complaints about child safety in our organisation extremely seriously.
You can report a child safety concern or complaint about Council in any of the following ways:
Council's Child Safety complaints process
Download Council's Child Safety complaints process(PDF, 86KB)
Child safety at Maroondah City Council
Maroondah City Council is committed to being a child safe organisation. We have zero tolerance for child abuse.
Find out more about our child safe practices and our Child Safety and Wellbeing Policy below.
Child Safe Standards
Council is required by law to implement the Victorian Child Safe Standards to protect children and young people from harm and abuse.
The Child Safe Standards are a compulsory framework for Victorian organisations that provide services and facilities specifically for children and young people aged 0 to 18 years.
The Standards aim to:
- promote the safety of children
- prevent child abuse
- ensure organisations and businesses have effective processes in place to respond to and report all allegations of child abuse.
Organisations and community groups can learn more about the Standards from the Commission for Children and Young People.
For translated resources about the Child Safe Standards visit the Commission for Children and Young People.
Child Safety and Wellbeing Policy
In response to new Child Safe Standards which come into effect on 1 July 2022, Council has developed a new Child Safety and Wellbeing Policy.
The Child Safety and Wellbeing Policy outlines Council’s commitment to child safety and how we will work as a child safe and child friendly organisation to ensure the safety and wellbeing of all children and young people.
View the Child Safety and Wellbeing Policy
Council’s Commitment to Child Safety
Maroondah City Council is committed to ensuring the safety and wellbeing of children and young people. We have a zero-tolerance approach to child abuse. We are committed to creating and maintaining a child-safe and child-friendly organisation where all children and young people are valued and protected from abuse.
All children and young people regardless of their age, gender identity, sexual orientation, ethnicity, religious beliefs, ability and family background have the right to be protected from harm and to be treated with dignity and respect. We are an inclusive organisation that recognises and respects diversity and we are committed to proactively supporting and building the cultural safety and inclusion of all children and young people in Maroondah.
We recognise the distinctive history and experience of Aboriginal and Torres Strait Islander people, and respect and observe their cultural rights. We are committed to creating a culturally safe and inclusive environment in which the diverse and unique identities, experiences and cultural rights of Aboriginal and Torres Strait Islander children and young people are respected and valued.
As a child safe organisation, we are committed to providing welcoming, safe and accessible environments where all children and young people feel valued, are listened to and are genuinely considered and involved in decisions that affect their lives.
The wellbeing and safety of the children and young people in our care will always be our priority. We have specific policies, procedures and practices in place to support our people to achieve these commitments.
Council’s Commitment to Child Safety(PDF, 74KB)
Council’s Child Safe Code of Conduct
All Council personnel (i.e. employees, contractors, volunteers, students and Councillors) are required to meet the expectations of appropriate behaviour towards, and in the company of, children and young people as outlined in this Child Safe Code of Conduct (the Code) at all times while working for Council.
Children are defined in this Code as anyone aged under 18 years old.
Child Safe Code of Conduct(PDF, 94KB)
Engagement with children, young people and their families
Council ensures that children, young people and their families are actively engaged and consulted as equal citizens whose views are respected and valued.
Some of the ways we listen to and engage with children and young people are discussed below.
Children, Youth and Families Action Plan
Council undertakes extensive community consultation with children, young people and families to inform the development of two-year Action Plans for Council’s Children and Families Strategy and the Youth Strategy.
Council’s Community Engagement Toolkit and Policy
Council’s Community Engagement Toolkit provides Council staff with guidance on effectively engaging with children, young people and families, and supports the implementation of Council’s Community Engagement Policy 2015.
Maroondah Children and Families newsletter
Council engages children and families through our informative Children and Families newsletter. The newsletter provides updates on events, news, community engagement opportunities, and a variety of family and children's services in Maroondah.
Subscribe to the Children & Families newsletter
Further information
For further information on child safety at Maroondah City Council, please contact our Child Safety and Inclusion Advisor on 1300 88 22 33 or by email at childsafety@maroondah.vic.gov.au.