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Paying Your Rates

When your rates are due for 2017/2018

Payment in full

Pay your rates annually as a lump sum by 15 February 2018.

Payment in 4 instalments

  • 30 September 2017
  • 30 November 2017
  • 28 February 2018
  • 31 May 2018

Payments for the first instalment that are made after 30th September 2017 will be recognised as a part payment and the total balance will be required to be paid by the 15 February 2018 to avoid penalty interest.

Payment in 9 instalments – only by direct debit

Pay in 9 instalments using direct debit by filling in the Direct Debit Request form below and return directly to Council by 20 September 2017.

Note: If you request payment by direct debit, this will automatically be carried forward for future years. To change to another payment method, please notify Council in writing. 

Direct debits will be made on the following dates, unless they fall on a weekend or public holiday, where the debit will be processed the next available business day.

  • 30 September 2017
  • 31 October 2017
  • 30 November 2017
  • 31 December 2017
  • 31 January 2018
  • 28 February 2018
  • 31 March 2018
  • 30 April 2018
  • 31 May 2018

Late payments

Late payment of rates will incur interest charges that are fixed by the Victorian Government at 10 per cent. Interest is due daily from the due date of each instalment.

Why is interest charged on late payments?

When rates are received after the due date, the planned income changes and projects must be financed from more expensive funding sources. The charging of interest on overdue rates offsets the additional costs of alternative sources of funding.

Financial hardship and payment arrangements

It is not usual practice for Council to waive or defer rates or charges. If you think you may have difficulty paying your rates, please contact Council on 1300 88 22 33 as early as possible to discuss a more suitable payment arrangement.

Pensioner Rate Assistance Scheme

Council’s Pensioner Rate Assistance Scheme provides concessions to people who hold the following concession cards:

  • Pensioner Concession Card (PCC)
  • DVA Gold Repatriation Health Card – Totally and Permanently Incapacitated (TPI)
  • DVA Gold Repatriation Health Card – War Widow (WW)

Ratepayers who hold the above cards can apply for a concession on their rates payment and the Fire Services Levy, either by attending a Council Service Centre in person to complete an application form and have their pensioner card sighted, or by calling 1300 88 22 33 or 9298 4598 to request an application form by mail.

Payment methods

Rates can be paid using the following methods:

Payments online

Pay online from your credit card.


Please note our Rates Biller code: 118992

Payments can be made directly from your cheque, savings or credit card account using BPay.

Payment may also be made via Internet banking. Contact your bank or financial institution for details.

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By telephone

Telephone 1300 900 765 for a 24 hour automated service from most touch-tone phones.

The call cost is the same as a local call unless it is made from a mobile phone.

Pay with your credit card (Visa or Mastercard may be used).

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By mail

Make cheque payable to Maroondah City Council. Detach the payment slip on your rates notice and return it with your cheque in the reusable envelope to:

Maroondah City Council
GPO Box 1860
Melbourne 3001

Receipts will not be issued for payments by mail.

Please do not pin or staple your cheque to the notice when returning the payment.

Please do not include general correspondence. This should be sent to PO Box 156, Ringwood.

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At Council offices

Payment can be made at any of Council's Service Centres by cash, cheque, credit card or by using EFTPOS.

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Post Office

Payments can be made at any post office in Australia.

Present your rates notice intact and make your payment by cash or cheque.

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Direct debit

Pay using direct debit from your savings or cheque account by filling in the following Direct Debit Request and forwarding it to PO Box 156, Ringwood 3134. A direct debit from your credit card cannot be accepted.

Please note that once the Direct Debit is set up, this payment method will continue for future years until you notify Council in writing that you wish to change to another payment method.

 PDF document  Word document
 PDF  Direct Debit Request (PDF, 66kb)  MS Word  Direct Debit Request (Doc, 216kb)
 PDF  Direct Debit Service Agreement (PDF, 50kb)  MS Word  Direct Debit Service Agreement (Doc, 44kb)

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Do you want to receive your rates notice electronically?

Receive your Rates Notice online Register online

Register to receive your Rates Notice electronically through email or BPAY View.

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