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Home and Community Care (HACC) Program

Young lady with elderly woman at a cafe

People eligible to receive HACC services are frail aged, people with a disability and their carers. Services are provided on the basis of eligibility, assessed need and within service resources.

The HACC program aims to support the frail aged and people with a disability and their carers to maximise their independence by supporting them to remain at home and connected to their community.

This includes service approaches designed to assist individuals to maintain their confidence, stay active and healthy and to strengthen their capacity to adapt to changing life circumstances.

An assessment takes place, where possible in the client's home, and assists people to explore a range of ways to live independently and remain active members of their community.

Home and Community Care Services

Food services (Meals on Wheels)

Delivered meals are provided to HACC eligible persons who have been assessed as being nutritionally at risk, have difficulty preparing meals, are socially isolated, and/or have limited options available to support their nutritional needs.

Domestic Assistance (Home Care) 

Domestic Assistance (Home Care) services are designed to work with individuals to support them to complete various essential household activities such as assisting with basic cleaning tasks and shopping.

Personal Care

Personal Care services offer a range of activities to maintain or maximise independence and enhance the quality of life for people requiring support due to illness, disability or frailty.

Respite Care 

Respite Care Services support carers by enabling them to take a break from their responsibilities in caring for frail older people and people with a disability. To ensure the safety of carers and consumers, it is essential that there is transfer of care responsibility from a family member or other significant adult to the Support Worker at the start and end of each care period.

Property Maintenance

Assistance can be provided to complete basic home maintenance tasks which do not require the skills of a qualified tradesperson. Property Maintenance services aim to support a safe and secure home environment. Minor home modifications may be undertaken to improve the access and/or safety features of the home, such as the installation of ramps and handrails following an occupational therapy home visit.

Social Inclusion and Wellbeing Program

Council's Social Inclusion and Wellbeing Program is committed to ensuring that residents who may be disadvantaged or socially isolated are provided with opportunities to become engaged and supported in order to participate in the life of the community.

HACC Planned Activity Group 

Planned Activity Group (PAG) is a weekly social and recreational program to support people to maintain their independence and connection with their community. In response to an identified need to support older men in our community, Council also provides a Men's Shed program where participants can learn woodworking skills, meet new people and participate in community activities.

Social Support Programs

The Social Support Programs provide a variety of activities for isolated, frail older people to enhance their health and wellbeing. Activities include day trips, visits to local libraries and shopping centres.

Find out more about our Social Support monthly outings.  

Support Reisidential Services 

This service is available to residents of local pension level Supported Residential Services and socially isolated HACC adult consumers under the age of 65 within Maroondah. The service provides a range of activities to assist consumers to reconnect with their community.

Home from Home Pilot Program 

Council's Home from Home Pilot Program offers a respite alternative for carers of people with early stage dementia who are experiencing, or are at risk of experiencing, social isolation.

Carer Support

Council's Aged and Disability Services also facilitate a number of carer support groups in a variety of models and settings.

Further information

More information can be obtained from the Home and Community Care Booklet, which is provided both as a PDF or Word document.

PDF  Home and Community Care Services booklet second edition (2012) (PDF, 1.07mb)

MS Word  Home and Community Care Services booklet second edition (2012) (Doc, 70kb)


Self Referrals can be made or by a chosen representative. This includes family members, medical professionals or an advocate. The person who is being referred must be aware of and agree to the referral. To make a referral contact the Intake Officer on (03) 9294 5729


Opportunities to volunteer are available within Aged and Disability Services. For further information contact the Volunteers Coordinator on 9294 5729.


The Aged and Disability Support Services offices are located at:

7 Civic Square Croydon

Telephone: (03) 9294 5729
Facsimile: (03) 9294 5744


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