Community Satisfaction Survey

Council is participating in the annual Community Satisfaction Survey 2017, with results expected in mid 2017.

The Survey is designed to measure community satisfaction with Local Government performance and provide insights into how communities view the performance of their local authorities.

The Survey is used to collect your feedback about:

  • Council's overall performance
  • Community consultation and engagement
  • Advocacy – lobbying on behalf of the community to other levels of government
  • Making community decisions
  • Sealed local roads
  • Customer service
  • Overall council direction.

Phone interviews were held in Maroondah during February.

A minimum of 400 Maroondah residents and ratepayers were selected at random to take part in the Survey.

We encourage our residents to take the time to complete the survey and provide their views of Council’s performance over the past 12 months.

All details and individual responses are confidential. Only the overall results are shared with Council.

If you have any questions, please don’t hesitate to contact our Customer Service team on 1300 88 22 33.


Local Government Victoria categorise participating Councils into groupings of ‘like’ municipalities for the purpose of benchmarking results of the survey.

Maroondah City Council has been placed within an overall Melbourne Metropolitan’ group of Councils that also includes Banyule, Bayside, Boroondara, Brimbank, Glen Eira, Greater Dandenong, Frankston, Kingston, Knox, Manningham, Maroondah, Melbourne, Monash, Moonee Valley, Moreland, Port Phillip, Stonnington and Whitehorse municipalities.

Survey results 2016

The 2016 results indicate that the community rates Maroondah’s overall performance at a level significantly higher than state-wide average.

In relation to Council’s overall direction, 23 per cent of residents said ‘things have improved over past year’, while 63 per cent said ‘things have stayed the same’.

Areas of improvement in 2016 include:

  • recreational facilities
  • arts centre and libraries
  • customer service
  • emergency management
  • business/community development and tourism
  • community consultation and engagement.

Results from the 2016 Survey can be found below.

 Local Government Community Satisfaction Survey Results 2016
(PDF 624 kb)

View the public state-wide report

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